A Cry for Help

You don’t understand!! I NEED this package! Please…I…I have been looking forward to it for a week now! If I don’t get it then…my life is over.”

Being a call center agent had its ups and downs. The ups? Pretty decent benefits, good pay, sitting around, okay coworkers.

The downs? People constantly being in your ear, Karen’s, the typical downside of customer service.

But…then you get a phone call that everyone was warning you about and making sure you were well prepared for: a crisis call.